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8.4. Instructions for Clearing the Cache

If you're using the Web Client, you will need to refresh or clear the cache of your browser occasionally to make sure you're seeing the latest updates.

A refresh with CTRL +F5 works in some situations.

If it doesn't, you'll need to clear the cache. Use the following instructions. They will help you avoid having to re-register the workstation.

(Clearing all of your browser's cache/temporary files will clear any print template customizations that you make unless you are using Hatch to store your customizations. Just in case, export a copy of your customizations as a backup so that you can import it as needed)

In Chrome

  1. On your computer, open Chrome.
  2. At the top right, click the three stacked dots, aka the "hamburger" More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range select All time.
  5. Next to "Cached images and files," check the box.
  6. Click Clear data.


In Firefox-

  1. Click the menu button Fx57Menu and choose Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data...
  4. Fx60Cookies&SiteData-ClearCache
  5. Remove the check mark in front of Cookies and Site Data.
  6. With Cached Web Content check marked, click the Clear button.
  7. Close the about:preferences page. Any changes you've made will automatically be saved.

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