HomeHow-tosPatron Accounts How-TosDon't Delete Patrons

6.1. Don't Delete Patrons

SPARK Policy: If you wish to remove a patron due to death, relocation, or local inactivity policies, go into Edit and uncheck the Active box. Do NOT use Delete Patron Account UNLESS the Last Activity for that patron is more than 5 years ago.
We have very few policies at the SPARK level, but this is one of them. We receive a lot of questions about the difficulty of deleting patrons in SPARK. In addition to a host of error messages, there is widespread consensus in the Evergreen user community that it should only be done with great caution.
Totally obliterating a Patron Account will also delete any information and statistics connected to that account in the database, like Checkouts, Holds, Fines, etc. If the connection between the patron and the database record is broken because the patron is completely removed, the resulting "hole" in the database can produce error messages, data loss (albeit minor), "orphaned transits," and other anomalies.  For Annual Reports or other statistics,  you can run reports on the number of Inactive or Active patrons. At that point it is a matter semantics. As far as you and your reporting agencies are concerned, the patrons are gone.
If after 5 years the patron is still gone, then you can use the new patron bucket feature in 3.0 to batch delete. You will still encounter a number of overrides, but it can be done.

A better practice is to mark inactive by unchecking the active flag.  

If there are batch deletion projects you want to consider, contact support.  



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