Support Portal Home → Circulation → Billing → Getting rid of negative balances
2.2. Getting rid of negative balances
Removing negative balances from a patron account
If a negative balance is added to a patron account, this workflow can be used to remove it:
- Retrieve the patron account and go to the Bills screen.
- Select the bill with the negative balance and right click or click Actions
- Select 'Adjust to Zero".
You can also see which patrons in your library have negative balances by visiting Administration---Local Administration---Patrons with Negative Balances.
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