HomeCirculationPatrons and User AccountsPatron moved or passed away, what should we do with their account?

5.8. Patron moved or passed away, what should we do with their account?

Q:  What should you do if you are informed that a patron has passed away or moved or otherwise wants an account closed?

A:  Look up the patron's account.  Ensure items are returned and there are no fines.  (Follow local policy how to handle it if items are still out or fines are owed.) 

The current options for marking the accounts follow--you could do both or either.  The reports your location runs to count active patrons will be the determining factor:

Please do NOT delete the account.  It is NOT a good practice to purge and delete the account until the account is over 5 years old, as transactions would also be deleted, so you would lose data about popularity of an item or circulation counts.


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