HomeCirculationLost Cards and Inactive BarcodesAlert Message: Patron account retrieved with inactive card.

14.2. Alert Message: Patron account retrieved with inactive card.

When alert "Patron account retrieved with an INACTIVE card" appears staff should check the validity of the card, and check the patron account for an active card.

Patrons have multiple barcodes when these scenarios happen:


To see Active accounts:

Access the patron record:

circulation_patron_records 14

Check the box(es) for all barcodes that should be "active" for the patron.


Active Barcodes:

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