HomeSPARK SupportSPARK SupportContacting SPARK Support for Routine Questions

2.2. Contacting SPARK Support for Routine Questions

Contacting SPARK Support for Routine Questions /Issues

Each SPARK library should assign a "Technical Contact" who serves as the main liaison between the library and SPARK's technical support, Lugene Shelly.

Technical Contacts may submit an issue by sending an email to support@sparkpa.org.

  1. Please use this address as the email will automatically be converted to a support ticket in Help Spot's SPARK ILS Evergreen Support Portal .
  2. You will receive a reply via email with the Help Spot ID number. If you reply to this email or any subsequent emails, please do not change the subject, as that will open a new ticket.
  3. In your reply email you will receive a link and access key that you can use to view or update your ticket through our web portal.

When submitting a support request, please provide as much information as possible.

 

Note: Any person in the SPARK Community can submit Support requests; it is not limited to Technical Contacts.

Another way to submit a request is to use the link Submit a Request in the upper left of this page.  It allows you to fill in the details that help us process your request.

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