HomeSPARK SupportSPARK SupportContacting SPARK Support for Routine Questions

2.2. Contacting SPARK Support for Routine Questions

Contacting SPARK Support for Routine Questions /Issues

Each SPARK library should assign a "Technical Contact" who serves as the main liaison between the library and SPARK's technical support, Lugene Shelly.

Technical Contacts may submit an issue by sending an email to

  1. Please use this address as the email will automatically be converted to a support ticket in Help Spot's SPARK ILS Evergreen Support Portal .
  2. You will receive a reply via email with the Help Spot ID number. If you reply to this email or any subsequent emails, please do not change the subject, as that will open a new ticket.
  3. In your reply email you will receive a link and access key that you can use to view or update your ticket through our web portal.

When submitting a support request, please provide as much information as possible.


Note: Any person in the SPARK Community can submit Support requests; it is not limited to Technical Contacts.

Another way to submit a request is to use the link Submit a Request in the upper left of this page.  It allows you to fill in the details that help us process your request.

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