HomeCatalogingCover ImagesReporting Missing or Incorrect Images to SPARK support

16.1. Reporting Missing or Incorrect Images to SPARK support

Currently SPARK has a contract with a vendor, Syndetics, which supplies cover art images to our Evergreen catalog.

If an item has incorrect cover art: take these steps before reporting to Support:

The Syndetic Solutions provider retrieves images based on the following identifiers found in bibliographic records:

  • ISBN
  • UPC in the 024 field.
  • ISSN

Also, some books have several jackets and cover art variations depending on the edition.  Cover art from a different version should NOT be reported.

Incorrect cover art can pull from ANY incorrect number on the item.

Step 1:  Analyze all of the numbers in the MARC record and identify which numbers are correct and which are incorrect.  Note that a single incorrect ISBN can pull in the wrong cover, you MUST check all ISBNs, UPCs, and other numbers on the account before reporting.   EBefore opening a support ticket please check the ISBNs at  https://isbnsearch.org. dit the record and remove incorrect numbers that you find, this will often fix incorrect cover art issues.     Incorrect cover art can pull from ANY incorrect number on the item.

Step 2: Find the correct cover art.   Check the ISBNs at  https://isbnsearch.org.  

Step 3:  After you have checked all of the above and you are confident that the image displaying is incorrect, open a ticket with SPARK support.

Provide:

  • TCN for the record with incorrect cover art
  • Verification that you have checked isbnsearch.org and an address where you have found correct cover art.   Before opening a support ticket please check the ISBNs at  https://isbnsearch.org
  • Description of what you believe is incorrect.
Note:  "Blank image" rule will trigger when no image is available. If there is no image available, none will appear in the catalog. SPARK does not use a default "no image available" placeholder.

This Knowledge book entry doesn't actually address missing cover art and needs a lot more work.  We will update this entry at a date in the future.

 

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