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7.2. Cover images

7.2. Cover images

SPARK contracts with ChiliFresh, which powers our ChiliPAC, to supply cover art images to the catalog.  Cover art errors and omissions can sometimes occur!

ChiliFresh retrieves images based on the following identifiers found in bibliographic records:

Before opening a support ticket about a missing or incorrect cover image, please verify all the ISBNs on the record at isbnsearch.org or your favorite source for checking ISBNs. If there are multiple ISBNs in a record, the wrong cover art could be coming from one of them.

If the incorrect ISBN or UPC is removed the cover will typically correct itself within 48 hours.

Some books have several covers depending on the edition, so please check that the image is not a jacket from another version causing it to look different from the title in hand.

The UPC in the 024 field can also influence cover art. If that field is present in the record, please check to make sure that it is correct.

The "blank image" rule will trigger when no image is available. If there is no image available, a "no image available" placeholder will appear.

After you have checked all the ISBNs/ISSNs and UPCs and you are confident that the record is correct but the cover image is incorrect, please open a ticket with SPARK Support and include:

  1. TCN for the record
  2. Link to the public catalog page
  3. Link to the image you expect it to display
  4. Any other relevant information

SPARK Support will then update the cover image.


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