HomeCirculationResetting a PasswordResetting a patron password (Staff initiated)

11.2. Resetting a patron password (Staff initiated)

Staff instructions for resetting a password-

Passwords cannot be retrieved because of patron confidentiality. If the patron forgets their password, it must be reset.

If the patron is unable to reset their password through the OPAC, or asks at the desk to have their password reset, follow these instructions-

Open the patron's account through Patron Edit.

There is a box next to the Password Field called "Generate Password". Click the box and make note of the new password for the patron.  It's a good idea not to say passwords loudly to respect privacy. 

Note: Encourage patrons to change passwords themselves whenever possible--empower their membership!  Ensure they have an email address in their record, via local data collection policies.

Save the account.



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