HomeCirculationResetting a PasswordResetting a patron password in the OPAC (Patron initiated)

11.1. Resetting a patron password in the OPAC (Patron initiated)

The Patron can reset their own password through the OPAC.

In the library's OPAC on the patron side, the patron should click on the Forgot your password? link located beside the login button. They will receive a prompt to fill in the Barcode and User name. They will also need to fill in the email address associated with the account. A message should appear indicating that the request has been processed and an email will be sent to the patron with further instructions.

That email will include a link to the password reset page. (Processing time may vary)

The patron should follow the instructions in the email to reset the password.

The patron needs to have a valid email account set up in SPARK to reset the password through the OPAC. If they do not, the password will need to be reset by library staff.

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