HomeCirculationCheck out receipts via email

Check out receipts via email


We have received complaints from patrons claiming they are not receiving their items checked out receipts via email. I did verify that a check box was placed for "Email checkout receipts by default?", an email address is in the account and that their were no non-deliverable emails associated with that address. How can I fix this?

After items are checked out on the patrons account, if staff fails to hit done and receive the message "email receipt has been sent", will this be what is preventing it?

Also, what is the system up time to receive email and text notifications?

Thank you for your help.

Linda | email
Oct 8 2019, 04:21 PM
Hi Linda,
I can confirm that if you do not hit "Done" and instead clear the page or navigate away, the email does not go out. The same for the paper Check Out receipts.

This behavior is relied upon by our ILL Dept. because they do not want Patrons to get a Check Out slip when they are checking out ILLs to them. They want to make sure they get notified via traditional workflows.

Carrie or Lugene will know for sure, but I believe the interval for the Check Out Emails is something like 5 minutes for less.
Jennifer Bruch @ BAPL | email
1 hour, 15 mins since original post
Hi Linda,
I can confirm that if you do not hit "Done" and instead clear the page or navigate away, the email does not go out. The same for the paper Check Out receipts.

This behavior is relied upon by our ILL Dept. because they do not want Patrons to get a Check Out slip when they are checking out ILLs to them. They want to make sure they get notified via traditional workflows.

Carrie or Lugene will know for sure, but I believe the interval for the Check Out Emails is something like 5 minutes for less.
Jennifer Bruch @ BAPL | email
1 hour, 15 mins since original post
Yes, I can confirm what Jennifer states above. Email Checkout receipts are set to send every 5 minutes at this time.
I think we fixed this last week for you as a part of migration.
Best,
C
Carrie
1 week, 1 day since original post
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